Thank you for shopping with us. Your satisfaction is our top priority and if you are not entirely satisfied with your purchase, we’re here to help. You may contact us via Email, Phone, or Live Chat regarding any concern you might have with your purchase.
——-
NOTE: Please refrain from contacting your credit card
issuer or PayPal directly to request a refund. If a payment is reversed
through a chargeback or external dispute, we will only refund 50% of the
order amount in accordance with our Terms of Service.
Click HERE Contact us.
——
For Refund
(Refund requests must be submitted within 5 calendar days of product delivery. We are unable to process any refund requests made after 15 days from the date of receipt.)
- Full Refund - If you find the product does not meet your expectations, you may request a full refund within 3 business days of receiving the item. Please contact us via email and return the product. A full refund will be issued once we confirm the returned item has not been used or damaged. Processing the refund typically takes up to 15 business days, excluding shipping time for the returned product.
- 70% Refund - If your refund request is submitted within 5 business days of delivery and the product shows signs of use or has incomplete packaging, we will refund 70% of the order amount after receiving the returned item. The refund will be processed within 15 business days, not including the return shipping time.
- 50% Refund - If you initiate a chargeback or dispute directly through your credit card issuer or PayPal without first contacting us, and we later receive the returned product in unused and undamaged condition, only 50% of the order amount will be refunded in accordance with our Terms of Service.
- No Refund - If we do not receive the returned product, or if the returned item is damaged and no longer usable, your refund request will be declined. We are unable to accept refund requests submitted more than 15 calendar days after the date of delivery.
———-
For Shipping
(Orders are typically delivered within 7 to 10 business days from the date of shipment.)
- Your order will be shipped using a carrier that supports delivery to the address provided at checkout, selected based on the most suitable option for your region.
- Please allow 7 to 10 business days for delivery. A shipping confirmation email with your tracking ID will be sent once your order has been dispatched, allowing you to track your package at any time.
- Customers are fully responsible for providing an accurate and deliverable shipping address. In cases where the courier is unable to complete delivery due to address errors or omissions, no refund or replacement will be issued.